Mark Close Farmhouse Terms & Conditions

– Terms & Conditions –

Alston, North Pennines AONB

Mark Close Terms & Conditions

Agreement: The rental agreement is between the guest and the owner. The contract is deemed to have been made once the guest has paid a deposit. The guest must be over 18 years of age at the time of booking.

Booking: The guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking (who must be named) and should ensure that they are all aware of these Terms & Conditions. The owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these Terms & Conditions.

Payment: At the time of booking a deposit of £100 is required. The balance is due eight (8) weeks before the holiday commences. For bookings made less than eight weeks before arrival. The total amount is payable in full at the time of booking. The guest agrees to pay the balance of the payment eight (8) weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date the booking may be cancelled.

Insurance: We recommend and expect that the guest will have or will take out a holiday insurance policy. (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Security Deposit: The owner reserves the right to charge a security deposit.

Arrival/Departure: The property (unless otherwise agreed) is available for occupation from 4.00 pm on the day of arrival. Guests must vacate by 10.00 am on the day of departure.

Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest. Guests should put all furnishings and household items back to their original locations as per the beginning of the rental period. Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.

Number of People using Holiday Accommodation: The owners permit the guest and members of the guest’s party (but no one else) to occupy the property for holiday purposes only. The guest must declare the correct number of additional guests during booking. Any changes must be made to the owners before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the owner. Extra charges may be applicable if the number of guests differs from the number on the booking.

Cleaning: The guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Mark Close Farmhouse guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for guests.

Dogs: A charge will be made of £20 per dog per stay. Pets must be well-behaved and should not be left unattended at the property. They are not permitted on any furniture in the property and must be kept on a lead in the grounds. If damage or extra cleaning is caused by pets the guest may be billed for that charge. No garden is guaranteed as secure for dogs even if described as private or enclosed.

Damage, Loss, Theft: Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs. In the instance of damage the owner will bill for the whole cost of the replacement or repair of the damage plus any additional costs incurred as a result of the damage.

Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property. If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other guests or neighbours, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.

Access: Guests must allow reasonable access to the property by the owner for maintenance given reasonable notice.

No Smoking: The property has a strict No Smoking Policy within the buildings. Smoking is permitted outside providing the waste if disposed of correctly.

Cancellation/Changes by the Guest: Once the holiday is booked the guest has entered into a legally binding contract. If the guest cancels, for whatever reason (including medical and weather related) no refund of the deposit will be due. If within eight (8) weeks of the holiday commencing no refund of the balance will be due. A holiday cancellation protection plan should be taken out by the guest to cover forced cancellations. Cancellations must be notified in writing (including email) to the owner immediately. At the owners discretion they may allow the guest to transfer to alternate dates for a £20 administration fee plus any other expenses incurred. The expenses incurred in re-letting will be at the discretion of the owner. Holiday dates may be changed providing the property is available and the owner is agreeable to the change. A £20 re-booking charge may be payable at the owner’s discretion.

Cancellation by Owners: The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc.) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The owner shall not be under any other liability if such cancellation occurs.

Complaints: The owner inspects the standard of facilities in the property on a regular basis. The owner cannot accept responsibility for any changes made by the cleaning staff since the inspection. Property descriptions and all details both written and oral are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.

Complaints Procedure/Disputes: Any dispute arising out of the booking will be between the guest and the owner. No complaints can be considered unless notified during the guest’s stay in the property. It is the duty of guests to minimize any loss to them and therefore it is their responsibility to inform the owner at the earliest possible opportunity of any problem. Complaints received after departure cannot be accepted as the owner thereby has no opportunity to resolve the complaint at the time.

Liability: The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.

Force Majeure: The owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

Waiver: The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

Miscellaneous: The guest agrees that the contract with the owner is made at the owner’s premises. Any proceedings between the parties shall be conducted in the County Court nearest to the owner.

By making a booking to stay at Mark Close Farmhouse the guest(s) acknowledges that the terms & conditions have been read and agrees to them.

Terms & Conditions last updated in January 2021.